STANDARD TERMS AND CONDITIONS OF SALE
1. Retainer and Payment Terms
1.1 To confirm your booking, a 50% non-refundable retainer is required. This retainer secures your event date and ensures the allocation of resources for your event.
1.2 The remaining 50% balance is due on the day of the event before setup is completed. Payments can be made in cash, Zelle, Venmo, or other agreed-upon methods.
1.3 If a payment is still outstanding more than five (5) days after the due payment date, Aly's Events reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
2. Booking Confirmation
2.1 Your booking is only considered confirmed once the 50% retainer has been received and acknowledged by Aly's Balloons.
2.2 Failure to pay the retainer within the specified timeframe may result in your reserved date being released.
3. Cancellation and Refund Policy
3.1 The 50% retainer is non-refundable.
3.2 In the event of cancellation by the client, no refunds will be issued for the retainer amount.
3.3 Rescheduling requests are subject to availability and must be made at least 14 days before the event date. ReschedulinRescheduling within 14 days of the event may incur additional fees.
4. Event Setup and Access
4.1 The client is responsible for providing access to the event location at the agreed setup time. Any delays caused by lack of access may impact the completion of the setup.
4.2 Aly's Balloons is not responsible for delays or incomplete setups caused by unforeseen circumstances beyond our control, such as inclement weather or venue restrictions.
5. Mock-Ups
5.1 A digital mock-up will be provided for client approval before production begins.
5.2 Once the mock-up is approved, no changes to colors, designs, or placements can be made.
5.3 If changes are requested after approval, additional fees will apply.
6. Liability
6.1 Aly's Balloons will take all reasonable precautions to ensure the safety and quality of decorations. However, we are not liable for any damage or injury caused by improper handling of balloons or decorations after setup.
7. Agreement
By confirming your booking and paying the 50% retainer, you acknowledge and agree to the terms and conditions outlined above.
For any questions or additional details, don't hesitate to get in touch with Aly's Balloons at info@alys.events.